Services
We provide a full-service package of assistance for IT projects – we plan, design, implement and continuously support technology-powered solutions.
IT Consulting
Your business goals shape the project scope – we may focus our entire attention on the advisory stage if you need to work through IT challenges and lay down the strategy for positive IT transformation. Also, we provide a full-service package of assistance for IT projects – we plan, design, implement and continuously support technology-powered solutions.
IT advisory
To formulate a strategy or design a solution bringing your IT resources into agreement with business needs.
Auditing your IT environment: IT applications, network complexity, application integrations, databases and data warehouses, development infrastructure.
Exploring business processes and uncovering process inefficiencies hampering business performance or new business initiatives.
Devising a full-scale IT strategy working either for modernization of your existing IT or introduction of new digital technologies.
Managed IT services
On-demand and proactive handling of all IT-related operations and maintenance activities.
Introducing minor and major upgrades to your business applications.
IT infrastructure administration.
Cloud usage optimization.
Maintenance activities: performance, security, capacity, issues, patching, backups.
Help desk.
Virtual CIO (vCIO) services.
IT Outsourcing
Outsource your entire IT landscape, including IT service planning and management. Delegate your daily IT operations and execution of new IT-related business initiatives to Jovial Frontier and focus on IT strategy, planning and design.
Staff augmentation
This is a short description elaborating the service you have mentioned above.
Self-managed team
Get a self-managed team lead by Jovial Fronntier's PM or Team Lead to carry out your IT initiative.
Full process outsourcing
We take care of your specific IT function(s) (development / testing / cybersecurity / infrastructure support, etc.) with full responsibility for their quality and related risks.
The Scope of IT Outsourcing Services
by Jovial Frontier
Click the cards to find the detailed description of our capabilities with each technology.
Infrastructure support
Quality assurance services
Cybersecurity services
Cloud migration
Cloud application development
Help desk services
IT support
Remote work consulting
Managed analytics services
IT strategy consulting
Application modernization services
Digital crisis management and response
IT Support
Jovial Frontier IT support services are backed with years of experience in help desk and application support and include IT help desk, Network Operations Center (NOC) and software support to guarantee superior user experience and on-the-go improvement of your IT processes
Detailed descriptions of the IT infrastructure and operating procedures:
SOPs for ticket resolution, change and incident management, CI/CD flows.
Network maps.
Configuration management database.
Infrastructure improvement plan.
Multi-tier incident resolution pipeline:
L1. A user support team.
L2. A technical support team.
L3. A team of software engineers.
Self-service training materials for users:
Knowledge base articles.
FAQs.
User manuals.
User satisfaction and adoption improvements:
UX testing/monitoring.
Surveys and user experience studies with CSAT improvement plans based on their results.
Regulatory compliance assessments.
IT environment benchmarking against PCI DSS, HIPAA, etc.
Compliance gap mitigation plans.
Regular and transparent reporting:
Service level reports.
Maintenance reports.
Health check reports.
Security assessment reports.
Feasibility analysis of IT support projects
Before we take up your app or infrastructure support, we analyze TCO and ROI of supported assets and assess how far these financial estimates will be improved after we commence the support.
Result-oriented service and transparent reporting
Our IT support activities and service quality are reflected in regular reports with clear metrics for strict compliance with service level objectives.
Long-term collaboration
We believe that long-term IT support is mutually beneficial for a customer and a service provider, as a longer service term means fewer transition periods and integration phases for the customer and well-tailored working routines for the support team.
Managed IT Services
Jovial Frontier’s professionals are ready to analyze your IT needs to provide you with a tailored managed IT services offer.
Basic
Proactive infrastructure monitoring
IT infrastructure administration
L1, L2, L3 support
Cloud usage optimization
Extended
Analyzing problems in IT infrastructure and providing recommendations
Designing a new IT infrastructure or its components
Designing CI/CD pipelines
Advising on security improvement using the SecOps approach
Extended Plus
Application and data warehouse migration to cloud
Integration of cloud and on-premises apps
Infrastructure and app evolution
Deliverables of Jovial Frontier's Managed IT Services
Increased IT services and infrastructure efficiency supported by:
Proactive infrastructure monitoring
- Network diagrams
- Architecture descriptions
- Configuration management database
- Implementation plan for infrastructure improvements
- Documented operating procedures
Types of SOPs we deliver:
- Change management
- Incident management
- Ticket resolution
- Knowledge management
- Risk management
- Asset management
- CI/CD processes
- Reporting process
Transparent service:
- Regular service reports
- Quarterly maintenance reports (performance, security, capacity, issues, patching, backups)
- Health check reports
- Security audit reports
- Incident reports
CSAT and user adoption rate improvement via:
- Surveys and action points based on the assessment results
- Training materials for users
Compliance with industry standards:
- Regulatory compliance reports
Cost-effective user support with:
- Knowledge base articles
- FAQ
- User guides
KPIs of Our Managed IT Services
Cloud (IaaS, PaaS)
- Target budget for cloud services spent.
- Service availability.
- Response time.
- Cloud services changes delivered.
- Cloud services changes waiting in a backlog.
Overall IT infrastructure
- Budget spent.
- Service availability.
- Response time.
- User satisfaction rate.
Help desk
- First response time.
- Customer Satisfaction Score (CSAT).
- Resolution rate.
- Abandonment rate for calls
Cybersecurity
- Networks/software/devices monitored.
- Incidents detected.
- Incidents resolved.
- Incident response time.
Application support
- Application availability
- Application change requests implemented.
- Satisfaction of key application stakeholders.
- Application user satisfaction.